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STORE POLICY

STORE POLICY

STORE POLICIES / TERMS AND CONDITIONS

Please read our privacy policy for the details of how we treat the information we collect from you and what steps we take for your protection

ORDER STATUS

You may email us at lena@mfkto.com or call our Order Status Department on 416.588.1950

SALES TAX

MFKTO.com is located in Ontario, Canada, and charges no sales tax on any orders shipped outside of Canada. You are expected to comply with your state's current laws regarding purchases over the internet.

COUPONS / DISCOUNTS

Discounts are limited strictly to one per order. Sale items are not discounted with coupon/discount codes.  Trade or Designer discount cannot be applied to sale items. Store Credit and Coupons can only be used for MFKTO items, and cannot be used for shipping charges and accessory/accent items.

PRICING

Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice. 

MFKTO.com strives for accuracy in our advertising and website's product listings, but errors in pricing and/or photography may occur. MFKTO.com reserves the right to correct any such errors. Photography is for illustration purposes only and may not reflect actual product. Compare at pricing is determined based on price of comparable merchandise of similar quality and circumstances. As a company, we stand behind our compare at prices, based on our market experience and knowledge. These prices reflect nationally competitive list prices and do not reflect interim mark-downs, which may have been taken. We invite you to ask about any individual prices. Product selection and prices may vary from store to store.

MFKTO.com may make changes to the materials and services on this site, or the products and prices described in them, at any time without notice. The materials and services on this site may be out of date, and MFKTO.com makes no commitment to update the materials and services on this site. 

PAYMENTS

Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices and remaining balances for custom orders. Custom order balances will be taken once the order has arrived to port. Once a transaction has been completed, there will be a charge of 6% of the transaction amount for changing credit card information.

FURNITURE ORDER PROCESSING TIME

Orders in stock take approximately 3 weeks to process. A shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email once the shipment is sent.

SHIPPING

Continental U.S. & Canada Furniture Delivery Option and Transit Times.

Delivery estimates are good faith estimates only. mfkto.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. You may view Store Policies here:

  • Standard Shipping
    (Estimated 7 – 18 business days in transit) Standard Shipping includes a delivery to the threshold, described as the "first dry area or garage" or lobby/service area of a high-rise building, unless shipped with UPS or a small parcel carrier. Standard Shipping for Canadian shipments is a curb-side delivery service and it will be the customer’s responsibility to remove the item off of the truck and bring it inside.

SHIPPING CHARGES

Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, additional delivery services and other potential charges associated with the order. Shipping to Hawaii, Alaska and Puerto Rico is not available, and we only ship Canada and the United States.

DELAYED DELIVERY SERVICE

If there is a specific time period when you may not be able to accept delivery, you must notify us at 416.588.1950 before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible, but storage fees will apply on a per day basis and at the cost of the customer. Consignee changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of mfkto.com efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and mfkto.com has full discretion on how the order's items are to be handled.

BUYER 'S REMORSE

Standard Shipping service charges are not refundable. We do not accept any returns or exchanges on custom and special order furniture. We encourage you to thoroughly examine all items upon receipt.

Non-stock items/ Special orders, custom orders, lighting and polycarbonate items are not returnable and non-refundable.

DAMAGED OR DEFECTIVE ITEMS

We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while. You must inspect your item(s) upon delivery. If damage is noted, you must sign off with the carrier agent "Damaged Upon Arrival". Please take pictures to document the damage. If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item., you are responsible for accepting the re-delivery of the undamaged items, in addition to all costs associated with the re-delivery including but not limited to storage fees. To file your claim, contact us within three (3) days, and we will attend to your claim. We insist you contact us via E-mail so that all communication is clearly documented. Claims received past three (3) days from date of confirmed delivery via tracking code will not be eligible. For all damages and defects, we will require clear photographs to be attached with your claim within the three (3) days of delivery. We will send out a new product, a replacement part, offer blemish discount, or offer local repair reimbursement at our discretion. The customer may be responsible for any labor and/or shipping charges on the replacement part(s). If you do not wish to accept any of our solutions to the case, you will be responsible for returning the item(s) to us in order to receive your product refund.

As part of our claims process, we require the Incident Report Form to be filled out prior to resolution. You can find this form by logging into your account. Please provide photographic or video material to support your claim. Claims filed after (3) business days after delivery date will be considered void.

ORDER CANCELLATION

In stock orders cancelled after 24 hours will be subject to a 25% handling fee. If tracking has already been provided on the order, cancellation is subject to any cost of reverse logistics plus the 25% handling fee. Custom orders cancelled after 12 hours is subject to a minimum 25% administrative fee. If material has already been prepared, the deposit portion is no longer refundable on the order.

REFUNDS

Refunds can only be issued via the method of the original purchase. It may take up to 5 business days for credit to appear. MFKTO cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items, lighting and poly-carbonate are non-refundable. Standard Shipping, Express Shipping, and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom and special order furniture.

USER WARRANTIES

In placing an order, you warranty that you are over 18 years of age, and that you are providing accurate, true and complete information, and that you have the authority to place the order.

DISCLAIMER OF WARRANTIES

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. mfkto.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site except otherwise stated in our 5 year limited product warranty.

INDEMNIFICATION

You agree to indemnify and hold harmless and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys ' fees, made or incurred by any third party arising out of or related to your use of this site.

YOUR ACCOUNT

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use mfkto.com only with involvement of a parent or guardian. mfkto.com reserves the right to refuse service, terminate accounts, remove or edit content and cancel orders at its sole discretion.